ROKA Viper Speed Suit

Returns

100% Satisfaction Guarantee - 30 Day Returns

Goggles, Wetsuits, Swimskins & SIM Shorts

Pool Swimwear, Equipment, Headwear & Cycling Apparel

RETURN INSTRUCTIONS

  1. Ensure the items you wish to return meet our return requirements listed above.

  2. To return wetsuits and swimskins only, please first contact our Customer Experience team at support@rokasports.com or call toll-free 1-877-985-7652 to request a return authorization.  Please have your order number handy.

    To return all other products, skip step 2.

  3. Fill out the returns section of the packing slip, place merchandise and completed return form in the original packaging, and place the enclosed return shipping label on top of the original shipping label.

  4. Leave package with your USPS driver, or drop it at any U.S. Post Office or FedEx location.  Please keep your tracking number in case the package is lost in transit.
PLEASE NOTE:
  • If you would like to exchange something, please follow the returns process and place a new order.  You will be refunded for your original purchase upon merchandise being returned in acceptable condition.
  • ROKA reserves the right to refuse any excessive and/or bad faith return.
  • If you choose not to use the enclosed return shipping label, please return the products at your own cost using a trackable shipping method to the following address:
ROKA - Returns
4638 E Shelby Dr.
Memphis, TN  38118 - 7424

HELPFUL TIPS

  • When packing your return, please: (1) Ensure products are clean and dry, both inside and out and (2) Fold products carefully to avoid unnecessary creasing or wrinkles.
  • Returns typically take 10 - 15 business days to process from the day they are shipped back to our warehouse.  If you need a return processed more quickly, please reach out via phone or email and we'll do our best to try and accommodate you.
  • You will receive an email once your refund or exchange is processed.  
  • If you have a time-sensitive exchange and waiting for a replacement item isn't quick enough, please consider placing a new order and requesting a refund for your returned item.
  • If you have questions or concerns anytime during the process, always feel free to contact us at support@rokasports.com or 1-877-985-7652.

PLEASE DO NOT:

  • Return a wetsuit or swimskin without a return authorization
  • Send returns to our office address
  • Attempt to make a return in person

WE CANNOT ACCEPT A RETURN IF:

  • A returned product does not meet ROKA's return requirements
  • A return is received at the wrong address
  • A return request is made to ROKA more than 30 days from the date you received your item
  • The item is damaged or permanently altered in any way
  • The item is still damp or sandy
  • The item has been written on or shows other signs of damage
  • Personal care items such as ear plugs, anti-chafe lubricants, and wetsuit shampoo are opened/used.

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